Addressing disruptive physician behavior
Inappropriate and disruptive behavior on the part of physicians and other hospital staff is more than a teamwork issue; these behaviors also present a serious threat to patient safety and quality of care. Accordingly, physicians and their medical staff organizations must adopt clear guidelines for identifying and fairly addressing inappropriate and disruptive behavior in the hospital setting. This 30 minute learning module will show you how to define appropriate, inappropriate and disruptive behavior, present guidelines for dealing with these behaviors, and provide you with your own downloadable copy of the AMA Model Medical Staff Code of Conduct that you can integrate into your medical staff bylaws. Protect yourself, your colleagues and your medical staff from communication and behavior misunderstandings. Complete this module and share the code of conduct today. Should you have technical questions, please contact the AMA Unified Service Center at 800-621-8335. Should you have questions regarding the content, please contact Kathleen O'Shea at kathleen.oshea@ama-assn.org.
View Activity Information
Addressing disruptive physician behavior
Release Date:
January 2018

Expiration Date: January 2021

Objectives
Upon completion of this educational activity, the physician will be able to:
  1. Identify the link between disruptive behavior and patient safety
  2. Compare appropriate and inappropriate behaviors with behaviors that could be described as disruptive 
  3. Describe the importance of addressing inappropriate and disruptive behavior and how to create a plan to address these behaviors leveraging the AMA’s Model Medical Staff Code of Conduct
Target Audience
This activity is designed to meet the educational needs of physicians, members of the hospital medical staff, department chairmen and chairwomen and MD senior hospital administrators.

Statement of Competency
This activity is designed to address the following ABMS/ACGME competencies; interpersonal and communication skills and professionalism. 

Accreditation Statement
The American Medical Association is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians.

Credit Designation Statement
The American Medical Association designates this enduring material for a maximum of .50 AMA PRA Category 1 Credit™. Physicians should claim only the credit commensurate with the extent of their participation in the activity. 

Claiming Your CME Credit 
In order to claim AMA PRA Category 1 Credit™, 1) view each video in its entirety, 2) successfully complete the quiz answering 4 out of 5 questions correctly and 3) complete the evaluation.    

Planning Committee
Stacy Lloyd, MPH, CME Program Committee Advisor, American Medical Association 
David Welsh, MD, Chair, OMSS Governing Council, American Medical Association
Keith Voogd, MPH, Director, Organized Physician Practice Sections, American Medical Association
Giannina Alonso, JD, Policy Analyst, OMSS, American Medical Association
Kathleen O'Shea, Group Manager OMSS, American Medical Association
Julia Meyers, Instructional Designer Specialist, Education Center, American Medical Association
Kristen Hodges, MBA, Director, Content Solutions, Education Center, American Medical Association
Rebecca Benson, Project Manager, Content Solutions, Education Center, American Medical Association

Faculty
David Welsh, MD, Chair, OMSS Governing Council, American Medical Association
Keith Voogd, MPH, Director, Organized Physician Practice Sections, American Medical Association
Giannina Alonso, JD, Policy Analyst, OMSS, American Medical Association
Elliott Crigger, PhD, Director, Ethics Policy, American Medical Association
Kathleen O'Shea, Group Manager OMSS, American Medical Association
Julia Meyers, Instructional Designer Specialist, Education Center, American Medical Association
Kristen Hodges, MBA, Director, Content Solutions, Education Center, American Medical Association
Rebecca Benson, Project Manager, Content Solutions, Education Center, American Medical Association

Disclosure Statement
The content of this activity does not relate to any product of a commercial interest as defined by the ACCME; therefore, there are no relevant financial relationships to disclose for the planners or faculty.  

Hardware/software Requirements
Hardware/Software Requirements: 
Screen resolution of 1280 x720  
Web browsers: Chrome, Edge, Firefox, IE, Safari 
Browser Plug-in: Adobe Flash Player

Should you have questions regarding the content of the activity, please contact Kathleen O'Shea at kathleen.oshea@ama-assn.org. 

Should you have technical questions, please contact the AMA Unified Service Center at 1-800-621-8335.

Type:  Internet Activity (Enduring Material)
FREE
Activity Price
169 Registered Users
Credits
0.5 Credits> AMA> AMA PRA Category 1 Credit

0 Credits> AMA> Certificate of Participation for Non-Physicians