Practice Transformation Series: Listening with empathy


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Increasing administrative responsibilities—due to regulatory pressures and evolving payment and care delivery models—reduce the amount of time physicians spend delivering direct patient care. When empathetic listening is used in healthcare, patients and families are more satisfied and more open to hearing their physician’s advice. Practicing empathy can save time and effectively defuse difficult situations. By forging deeper connections with patients, physicians can experience greater professional satisfaction and joy in work. Should you have technical questions, please contact the AMA Unified Service Center at 800-621-8335. Should you have questions regarding the content, please contact Becca Moran at stepsforward@ama-assn.org or 800-987-1106.
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Type:  Internet Activity (Enduring Material)
FREE
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Credits
0.5 Credits> AMA> AMA PRA Category 1 Credit

0 Credits> AMA> Certificate of Participation for Non-Physicians