You Can't Do It All, So Don't Try: Optimizing Practice Workflow to Increase Value
If practice integration is one side of the “delivery reform coin” then team-based care is the other. In a nation with an aging population that requires more complex medical care, physicians cannot be everything to all patients. Medical care has become a team sport in which physicians are the team leaders but not the only providers of care. Successful practices will empower non-physician providers and other practice staff to make certain treatment decisions and to perform certain care coordination processes, thereby preserving physicians’ time and expertise for the most complex patients. This approach to medical care will require open lines of communications and clearly defined goals that foster a culture of individual responsibility and team-based accountability. Should you have any questions regarding the content of this activity, please contact Jason Scull at
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You Can't Do It All, So Don't Try: Optimizing Practice Workflow to Increase Value
Release Date: December 26, 2012
End Date: December 31, 2014

Federation Staff Access
Please contact Terri Marchiori at to obtain your discount code before registering.

Technical Support
Should you have any technical questions, please contact the AMA Unified Support Center at 800-621-8335.

At the end of this activity, physicians should be able to:

  1. Describe how a high-performing medical practice delegates responsibility. 
  2. Identify decisions and processes specific to my practice that should be delegated to staff. 
  3. Develop practice protocols that maintain physician-level oversight of the care team.
  4. Execute a workflow redesign strategy in my practice.
  5. Develop a communications strategy that ensures care coordination with other physicians and providers in the health care system. 

Target Audience
This activity is designed to meet the educational needs of practicing physicians.

Statement of Need
These webinars will address the misnomer that you have to be a large, integrated system in order to successfully implement delivery and payment reforms by focusing on the specific habits of high value care delivery. It will further counter arguments that current reforms efforts are a repackaged version of managed care by highlighting specific differences between health maintenance organizations of the 1990s and innovative models, such as ACOs, that currently are gaining prominence.

Statement of Competency
This activity is designed to address the following ABMS/ACGME competencies: practice-based learning and improvement, interpersonal and communications skills, professionalism, systems-based practice, interdisciplinary teamwork, quality improvement and informatics.

Accreditation Statement
The American Medical Association is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians.

Credit Designation Statement
The American Medical Association designates this enduring material for a maximum of 1 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Claiming Your CME Credit
After viewing the webinar, in order to claim AMA PRA Category 1 Credit™, you must; 1) View the webinar in its entirety, 2) Successfully complete the quiz answering 4 out of 5 questions correctly and 3) Complete the evaluation. 

Planning Committee
Rita LePard - CME Program Committee/AMA

Jason Scull– AMA Associate Director, Federal Affairs

Sandy Marks -  AMA Associate Director, Federal Affairs

Cindy Brown – AMA Associate Director, Federal Affairs

Carol Vargo – AMA Associate Director, Federal Affairs

Jeanette Harmon – AMA Director, Advocacy Planning & Management

Donald Klitgaard, MD - Family medicine, Myrtue Medical Center; AMA Innovators Committee member

Gerald Maccioli, MD- Anesthesiology, American Anesthesiology of North Carolina; Chair, AMA Innovators Committee

About the Innovators Committee
The Innovators Committee is a group of innovative physicians tasked with developing resources to help their colleagues from various specialties implement effective delivery and payment reforms that are applicable to their practice setting and service mix. Go to for more information about the Committee, including detailed bios for Drs. Klitgaard and Maccioli, and its work.

Disclosure Statement

The content of this activity does not relate to any product of a commercial interest as defined by the ACCME; therefore, neither the planners nor the faculty have relevant financial relationships to disclose.

Hardware/software Requirements
Adobe Flash 9.0.115 or above

Audio speakers or headphones

Screen resolution of 800X600 or higher.

MS Internet Explorer 8.0 or higher, Firefox, Opera, Safari, etc.
Adobe Reader 5.0 or higher.


Type:  Internet Activity (Enduring Material)
Activity Price
65 Registered Users
1 Credits> AMA> AMA PRA Category 1 Credit

0 Credits> AMA> Certificate of Participation for Non-Physicians